Return and Refund policy

Return and Refund Policy

1. Returns We aim for you to be satisfied with your purchase. If you receive a faulty product, please contact us within 30 days of receiving your order. We will assess the issue in line with the manufacturer's guidelines.

2. Refunds and Replacements If a product is found to be faulty, we will offer a refund or replacement as per mutual agreement between the customer and Torchbearers United. Refunds will be processed using the original payment method.

3. Conditions for Returns To be eligible for a return:

  • The product must be in its original packaging.
  • Proof of purchase must be provided.
  • The product must not have been used or damaged (unless the damage is due to a manufacturing fault).

4. Process for Returns To initiate a return, please follow these steps:

5. Exclusions Certain items may be non-returnable due to hygiene reasons, such as any products relating to consumables and misuse of items

6. Changes to this Policy We reserve the right to modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting on our website.

7. Governing Law These Terms of Service and Return and Refund Policy are governed by the laws of Australia.

Contact Us If you have any questions about these Terms of Service or our Return and Refund Policy, please contact us at info.torchbearersunited.com.au