Shipping Policy

1. Order Processing Time All orders placed on our website will be processed and shipped within 4 business days of purchase. Business days refer to Monday through Friday, excluding public holidays.

2. Shipping Methods We offer various shipping options to meet your needs. The available shipping methods will be displayed at checkout, and you can choose your preferred option based on delivery speed and cost.

3. Shipping Costs: Shipping costs will be calculated at checkout based on your order's weight and location. You will see the total shipping charges before confirming your order.

4. Delivery Times Delivery times may vary based on your location and the shipping method chosen. Please allow additional time for delivery, especially during peak seasons or holidays.

5. Order Tracking: You will receive a confirmation email containing tracking information once your order has been shipped. You can use this information to track the status of your order.

6. International Shipping: We currently offer international shipping to select countries. Additional customs fees, duties, or taxes may apply, and the customer is responsible for these.

7. Lost or Damaged Orders: If your order is lost or damaged during transit, please contact us at info@torchbearersunited.com.au within 14 days of the expected delivery date. We will assist you in resolving the issue.

8. Changes to Shipping Policy: We reserve the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting on our website.

9. Contact Us: If you have any questions about our Shipping Policy, please contact us at  info@torchbearersunited.com.au